1. What products does Proud Uniform offer?
Proud Uniform specializes in custom sports apparel, including:
- Baseball Jerseys
- Football Jerseys
- Basketball Jerseys
- Team uniforms and athletic apparel
Our products are designed for sports clubs, amateur teams, schools, organizations, and individual athletes.
2. Can I customize my jersey?
Yes. We offer full customization options for most products, including:
- Player names
- Team names
- Jersey numbers
- Colors and designs
Please carefully review all customization details before placing your order.
3. What material are the jerseys made from?
Our jerseys are made with premium breathable stretch mesh fabric designed for athletic performance.
Features include:
- Lightweight comfort
- Breathability
- Moisture-wicking support
- Flexible movement during sports activities
4. Do you ship internationally?
Yes. We proudly ship worldwide.
Shipping times may vary depending on the destination country and local carrier operations.
5. How long does production take?
Estimated production time is:
- 2–5 business days
Production begins after payment confirmation and order verification.
6. How long does shipping take?
United States
- Estimated delivery: 5–7 business days
International Orders
- Estimated delivery: 7–20 business days
Please note that delivery times are estimates and may be affected by customs or carrier delays.
7. How much is shipping?
We charge a flat shipping rate of:
- $6.50 USD per order
Additional fees may apply for remote locations or special shipping requirements.
8. Will I receive tracking information?
Yes.
Tracking information is sent to your email address within:
- 24–48 hours after your order is successfully processed
9. Can I cancel or modify my order?
Yes, customers may request:
- Order cancellation
- Shipping address changes
- Recipient information updates
within:
- 12 hours after placing the order
Please contact us as soon as possible at:
📧 support@prouduniform.store
Once production begins, changes may no longer be possible.
10. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the problem
We will review the request and assist with a replacement or refund if eligible.
11. Can I return customized products?
Customized items may be eligible for return or refund only if:
- The product has a manufacturing defect
- The wrong item was sent
- The product was damaged during shipping
Items must remain unused and in original condition.
12. What if my package is marked “Delivered” but I did not receive it?
Customers are encouraged to:
- Contact the shipping carrier
- Check with neighbors or building management
- Review security camera footage if available
Proud Uniform will assist with shipment investigations where possible, but we are not responsible for refunding packages marked as delivered by the carrier.
13. What payment methods do you accept?
We accept secure payments through trusted payment providers, including:
- PayPal
- Credit/Debit Cards
14. Do I need to pay taxes or customs fees?
Applicable taxes and fees are calculated at checkout when required.
International customers may also be responsible for customs duties or import taxes imposed by their local authorities.
15. How can I contact customer support?
You can contact our support team using the information below:
Proud Uniform
1001 S Main St, Ste 600
Kalispell, Montana 59901-5635
United States
📞 Phone: +1 406-604-8477
📧 Email: support@prouduniform.store
🕘 Support Hours:
Mon – Fri: 9AM – 5PM (MST, GMT–7)