Refund and Returns Policy

At Proud Uniform, customer satisfaction is important to us. If there is an issue with your order, please review our Return & Refund Policy below for information about eligibility, return conditions, refunds, and replacements.

1. Return & Refund Eligibility Period

Customers may request a return or refund within:

  • 30 days from the date the order is delivered

In addition, customers may also contact us if:

  • More than 30 days have passed since the order was placed and the package has still not been delivered.

2. Eligible Cases for Return or Refund

Return or refund requests may be accepted in the following situations:

  • The product has a manufacturing defect
  • The item was damaged during shipping
  • The customer received the wrong item compared to the original order
  • The package was lost during transit

Delivered But Not Received Packages

If the shipping carrier marks a package as “Delivered” but the customer reports that the package was not received:

  • Customers are encouraged to contact the shipping carrier directly
  • Customers should also check security cameras or surrounding areas for possible package theft
  • Proud Uniform will assist by investigating shipment information within reasonable limits
  • However, Proud Uniform is not responsible for issuing refunds or replacements for packages officially marked as delivered by the carrier

3. Return Conditions

To qualify for a return or refund, items must meet the following conditions:

  • The product remains in the same condition as received
  • The item has not been worn, used, washed, or altered in any way
  • Original packaging and tags are included
  • Or the customer has not received the package after 30 days from the order date

Returns that do not meet these conditions may be rejected.

4. Non-Returnable Situations

We may refuse return or refund requests in situations including, but not limited to:

  • Damage caused by misuse or improper care
  • Normal wear and tear
  • Incorrect size selected by the customer
  • Incorrect shipping address provided by the customer
  • Requests submitted after the eligible return period

5. Return Request Process

To request a return, replacement, or refund, customers must contact us by email and provide:

  • Order number
  • Description of the issue
  • Photo or video evidence showing the problem

Contact Email

support@prouduniform.store

Once the request is reviewed and approved, we will provide:

  • Return instructions
  • A return shipping label if applicable

Customers must then send the package to our return warehouse address:

Proud Uniform
1001 S Main St, Ste 600
Kalispell, Montana 59901-5635
United States

Important Notice

Packages returned without prior approval through email will not be accepted.

6. Review & Processing Time

  • Return and refund requests are reviewed within 2–3 business days
  • Approved refunds or replacement shipments are processed within 10 business days after eligibility confirmation

7. Return Shipping Costs

Paid by Proud Uniform

Return shipping costs are covered by us if:

  • The product has a manufacturing defect
  • The item was damaged during shipping
  • The wrong item was sent

Paid by the Customer

Customers are responsible for return shipping costs if:

  • The wrong size was ordered
  • The shipping address provided was incorrect
  • The issue was caused by customer error

8. Restocking Fee

  • No restocking fee will be charged

9. Refunds

If a refund request is approved:

  • The refund will be sent to the original payment method
  • Processing time: within 10 business days

Please note:

  • Banks or payment providers may require additional processing time
  • If you have not received your refund after 10 business days, please contact your bank or payment provider first

Shipping Fee Refunds

If the issue was caused by the customer, the original shipping fee will not be refunded.

10. Order Cancellation & Changes

Customers may request:

  • Order cancellation
  • Shipping address changes
  • Recipient information updates

within:

  • 12 hours after placing the order

To request changes, please contact us immediately via email:

📧 support@prouduniform.store

Once production has started, changes or cancellations may no longer be possible.

11. Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

Proud Uniform
1001 S Main St, Ste 600
Kalispell, Montana 59901-5635
United States

📞 Phone: +1 406-604-8477
📧 Email: support@prouduniform.store

🕘 Support Hours:
Mon – Fri: 9AM – 5PM (MST, GMT–7)